Delete your account

Your Rytmia account is you as a person — your name, your phone number and your sign-ins. Deleting it also takes you out of every organization you belong to, not only the one you have open. You confirm the deletion by signing with BankID. It happens as soon as you have signed and cannot be undone.

If you only want to stop working with one company, you do not need to delete your account. Read Leave an organization instead first.

In the app

1. Tap your avatar at the top right of the home tab. This opens Account.
2. At the bottom, under Delete, tap Delete account.
3. Read what is erased and what is kept, then tap Delete with BankID.
4. Sign in the BankID app. It says I want to delete my Rytmia account.

If you no longer belong to any organization, the app shows No organizations yet with Sign out and Delete account buttons. The second one leads to the same steps.

On the web

You can also delete your account at office.rytmia.app/account/delete. The page works even if you no longer belong to any organization, and even if an organization’s subscription has lapsed.

From inside an organization, you get there like this:

1. Click your avatar at the top right and choose Profile.
2. Open the … menu on the profile card and choose Delete account.
3. Read what is erased and what is kept, and click Delete with BankID.
4. Scan the QR code with the BankID app, or choose BankID on this device, and sign.

If you change your mind before the last step, click Keep my account.

The screen where you choose an organization, and the screen shown when a subscription has lapsed, also carry a quiet Delete account link at the bottom.

Once the account is deleted you are signed out everywhere. To come back, log in with BankID and create a new account.

If you are a company’s client

If you use Rytmia as a client of a company, to read quotes and see your visits in the client portal, you delete your account there:

1. Open Profile in the client portal.
2. Choose Delete my account on the Delete account card.
3. Choose Delete with BankID and sign in the BankID app.

Your account is erased and you are signed out everywhere. The companies you are a client of keep their own record of you, such as your name, phone number and the personnummer they hold, because that is their customer register. Quotes waiting for your answer are withdrawn.

If you create a new account, you don’t get access to those companies’ client portals again until a company invites you anew. If you want a company to erase what it holds about you, ask that company.

When deletion is refused

Rytmia checks a few things before you get to sign. If deletion is refused, nothing has happened yet — sort out what the message says and try again.

• You are still checked in. Check out of the shift you are on first.
• You are the only admin. An organization cannot be left without an admin. Give someone else the Admin role in that organization, or delete the organization if it should no longer exist. The message names the organizations concerned — they can be others than the one you have open, so check each of them.
• This account cannot be deleted here. Some accounts, such as Rytmia’s own staff accounts, cannot be deleted self-service. Contact Rytmia support.

An invitation does not count as an admin until it has been accepted. Invite your successor, wait until they have joined, and then give them the Admin role.

If you cancel in the BankID app, or don’t sign in time, your account is still there. Try again.

Delete the organization

If the organization should stop existing altogether, an admin can delete it:

• In the app: Account → Delete organization.
• On the web: Organization → the Subscription tab → Delete organization.

Read what happens, choose Delete with BankID and sign. The BankID app says I want to delete … and all its data in Rytmia. with the organization’s name. If you change your mind, choose Keep the organization.

Once the organization is deleted:

• everyone loses access, on the web and in the app, right away
• anyone checked in is checked out, pending invitations are withdrawn, and planned work stops
• the subscription ends. There is nothing to cancel first. The page shows which month is the last one invoiced.
• its data is kept, inaccessible, until the end of the month after the deletion, and then permanently deleted. The page shows the date.

Your own account and your other organizations stay afterwards, so you can delete your account as a next step.

Leave an organization instead

Leaving and deleting are two different things:

	Leave an organization	Delete your account
Applies to	One organization	Every organization you belong to
Your account	Stays	Erased
You can sign in again	Yes	No, but you can create a new account with BankID

You leave an organization on the web: Profile → the … menu → Leave organization. The same rules apply as for deletion — you must be checked out, and at least one other admin must remain. Upcoming visits you were booked on go back to needing someone.

What is kept

Your name, phone number, sign-ins and devices are erased. What you recorded while working — such as check-ins, checklists, deviations and visits you have already worked — stays with each company, without your name.

The full account of what is erased, what your employer keeps and for how long is on Delete account and in section 9, Retention, of the privacy policy.